Terms of Use

Last updated: 9 July 2026

zedula.co.za is an online marketplace operated by Zedula (Pty) Ltd (Reg. 2026/303728/07) that lets customers order from partner local businesses. Zedula operates the online storefronts and facilitates payment; each partner business prepares and provides its own goods or services. Card payments are processed securely by a licensed third-party payment provider. By using the platform you agree to these Terms.

1. The platform & our partners

Zedula lists partner businesses (for example, Nama Nameng). When you place an order, you are buying that partner’s goods or services through the Zedula platform. The partner business is responsible for its products, pricing, quality, preparation and fulfilment. Zedula provides the ordering platform and settles the partner to their own bank account.

2. Ordering & pricing

Menus, catalogues and prices are set by each partner business, shown in South African Rand (ZAR) and subject to availability. A partner may confirm final details (such as the exact weight of items sold by value) at collection.

3. Payment

You may pay online by card (processed by our third-party payment provider) or by any other method a partner offers (such as pay on collection). When you pay by card, your card details are entered on and handled directly by the payment provider and are never stored by Zedula. See our Privacy Policy.

4. Collection & delivery

Most partners operate on a collection basis. Collection and any delivery arrangements are set out in our Collection & Delivery Policy and by each partner.

5. Cancellations & refunds

Cancellations and refunds are handled per our Refund Policy and the nature of the goods (for example, freshly prepared food).

6. Your responsibilities

Provide accurate contact details so your order can be confirmed.
Collect or receive your order within a reasonable time.
Raise any allergy, dietary or product query with the partner business before ordering.

7. Liability

Each partner business is responsible for the goods and services it provides. Zedula provides the platform “as is” and, to the extent permitted by law, is not liable for indirect or consequential losses. Nothing in these Terms limits your rights under the Consumer Protection Act.

8. Changes & contact

We may update these Terms from time to time; the current version always appears here. These Terms are governed by the law of the Republic of South Africa. Contact us at support@zedula.com.