Refund Policy
Last updated: 9 July 2026
Orders on Zedula are for goods and services provided by partner businesses — often freshly prepared food. This policy sets out when a refund applies. Card refunds are processed back to your original card through our payment provider.
1. Cancelling before fulfilment
You may cancel and receive a full refund as long as the partner business has not yet started preparing or fulfilling your order. Contact us or the partner as soon as possible to cancel.
2. Prepared or collected goods
Where goods are perishable or made fresh to order (such as food), no refund is given once preparation has started or after the order has been collected, except where an item is incorrect, missing or not of acceptable quality.
3. Wrong, missing or unsatisfactory items
If your order is incorrect, an item is missing, or the goods are not of acceptable quality, tell the partner at collection or contact us the same day. The item will be replaced or refunded.
4. How refunds are made
- Online card payments: refunds are made to your original card via our payment provider. Please allow a few business days for it to reflect.
- Pay-on-collection orders: you are not charged online, so no online refund is needed.
5. Contact
For any refund request, email support@zedula.com with your order details, or contact the partner business directly.